Friday, February 27th, 2015
You can’t do much with your iPad or iPhone if you can’t get it to connect to the Internet. Almost everything that you do nowadays grabs information from the Internet. When it doesn’t work, you may feel like it’s broken forever. That’s not the case.
When your iPhone or iPad does not connect to the Internet, there are a few things that could be going wrong.
These are the steps you should take when trying to troubleshoot the problem with your device. Check your Wi-Fi connection first. You may want to try to connect in another way – for example, see if your computer will connect to it. If that works fine, you should check the settings next.
Go into settings and then check if everything is correct with the password. Try to disconnect from the network and reconnect. That can solve Wi-Fi problems sometimes. You may also want to turn your phone off and on again to see if that will fix it.
If none of those work, you can try to reset your device. Be sure to back up your device or you’ll end up losing all of your data. That can be devastating if you use your devices a lot for work and personal scheduling and information. Once you back up it up, reset it to factory settings. You will then be able to set up the iPhone or iPad as if it’s a new device.
If the Wi-Fi still doesn’t work after you set up the connection again after the reset, it’s time to call iResQ. We have free diagnostics. Our certified technicians will find out what’s wrong with the Wi-Fi and then call you with the problem. You can then decide if you want to have us repair it or send it back to you unrepaired.
Image courtesy of Stuart Miles from FreeDigitalPhotos.net
Tuesday, January 20th, 2015
Many iPhone owners are reporting that they have been having Wi-Fi problems. Some of them say that they can connect, but the signal is intermittent. Others say that they can’t connect at all. In any case, it’s frustrating to deal with an iPhone that won’t connect to the Internet when you need it to. This is why we do everything we can to correct the problem.
When customers call us, we ask them to go through a series of troubleshooting steps. This includes turning the Wi-Fi off and then back on again. This can solve the issue for some people, while others continue to deal with the same troubles.
We also ask them to perform a hard reset. This is holding down the Home button and the power button until the iPhone switches off. Wait a few seconds or a minute and then turn it back on. This can solve any problems that you experience with settings. Hard resetting turns everything off and then when it restarts errors usually are corrected.
If this doesn’t help customers, the Wi-Fi issues end up usually being internal. Sometimes, drops can cause the internal antenna to break, disconnect, or just loosen. This means that our technicians will have to go into your phone and repair the antenna, or replace it with a brand new one.
It’s difficult to know if you’ll need a new antenna until the technician looks at what is going on inside of the phone, but we assure you that we will let you know the exact problem to let you know how much it would cost to fix your iPhone Wi-Fi issues. We provide free diagnostics for this reason.
So if you’re having Internet problems with your iPhone, try the troubleshooting tips we’ve provided you here. If they don’t help, see our iPhone Wi-Fi repair page for more information. You can either order that replacement, or you can order our free diagnostics if you’re not quite sure that is the issue. In either case, we’ll take good care of your phone and return it to you repaired (if you so choose after hearing the diagnosis).
We’ve been in business since 1994. We have successfully repaired many devices for customers. It’s why many of them come back to us time and time again. Turn to the best when you need the best in customer service and quality parts. We look forward to servicing your iPhone.
Image courtesy of David Castillo Dominici from FreeDigitalPhotos.net
Formerly known as ipodresq, macresq, powerbookresq. iResQ is pronounced "irescue" or "i rescue"
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