Tuesday, September 7th, 2010
I know, I know, my song writing is brilliant. But it’s easy when your muse is new iPods and Apple TVs. It’s been nearly a week since Steve Jobs’ keynote speech, but let’s take a gander back at the new toys. Let’s start smaller. Tiny in fact. With the only iPod that Apple actually made bigger than its predecessor, but for good reason. The Fourth Generation iPod Shuffle (NOW WITH BUTTONS!) is a vast improvement over the Third Generation, and only a slight improvement over the Second. In fact, it’s basically the Second Generation again, with about an eighth of an inch shaved off and a playlist feature, plus it went back to the $49 price point. So woo hoo, the Shuffle is good again. Next, the iPod Nano, which is a completely different Nano altogether. Basically a smaller iPod Touch, the Multi-Touch capable Nano is certainly the best Nano yet; smaller, but with a larger screen and more storage, hooray. Now we’re just waiting to overhear people calling it the iTouch Nano.
And speaking of the iTouch, er, iPod Touch, it keeps getting better. Retina display, FaceTime, and 3G capability? It’s basically an iPhone. As long as you don’t mind using Skype to make all your calls. With a free iBooks download and the new performance improvements, it’s hard to believe the 64GB is only $399 (especially because I paid $499 for my 32GB Gen 1 just a few years ago. Phooey). That’s the way of technology I suppose.
Now the biggest overhaul yet comes in the form of the Apple TV. This time around Apple actually made a device that you’ll want to use, instead just an expensive external drive for your iTunes and iPhoto Media. For just $99 you have 802.11n streaming of every video you could possibly want to download from the interweb. And it fits in the palm of your hand. Unless you have an abnormally small hand.
So that’s the news. In other news, the NFL is on for real starting this Thursday with one of the most anticipated season openers in recent memory. Saints vs. Vikings in the rematch of last year’s NFC Championship. Then there’s Packers vs. Eagles this weekend and Jets vs. Ravens and our beloved Chiefs vs. Chargers Monday night. What a weekend, huh? Well good luck, football fans. I hope all your teams win. Except you, San Diego.

Monday, May 10th, 2010
Hello shiny happy people. How’s your Monday treating you? It’s pretty gloomy here at iResQ thanks to a sloppy gray dripping of a storm, but that’s no reason to be down. Know why? Because several awesome things happened this weekend. First, Betty White hosted SNL much to the elation of thousands of vocal FaceBook users. And the 88 year old Golden Girl was pretty dang funny at times. Second, it was Mothers Day, of course. Did you all take care of your moms and send cards and flowers and whatnot? Shame on you if you forgot. My wife and I spent her first Mothers Day the way every new mom wants to spend it. And by mom, I mean dad. And by the way she wants to spend it, I mean sitting on the couch with the baby and watching several hours of Friday Night Lights on NetFlix. My wife is awesome.
The final reason is this: I was just introduced to a little site called xtranormal.com. Now some of you may be well familiar with this supremely entertaining internet time-waster, but if you’re not you should check it out. The whole concept is if you can type, you can make movies. It’s pre-animated characters and scenarios that you edit by adding dialogue, actions, sounds and expressions, then it renders everything for you. A quick example of the fun you can have in just five minutes:
So there you have it. Now go waste some time. And if you break your iPhone, MacBook, iPod or iPad, you can be just as excited as the flatulent Englishman. iResQ is here.

Sunday, March 14th, 2010
Yep, everyone has the fever. Like Brian said, the Sprint Center in downtown Kansas City just played host to the Big 12 Tournament, and it was crazy on Saturday night. Predictably and deservedly, Kansas won the conference tournament for the fourth time in five years, leaving the much-improved but always-a-bridesmaid Kansas State in their wake. But fret not, Wildcat fans. A two seed in the NCAA Tourney ain’t bad. The brackets are up on the web, so go at it. I’m going to throw it out there right now, at least for one of my brackets. Kansas, Kentucky, Nova, Kansas State. Final Four. Blammo.
I’ve talked to a few of you out there on the phone and via email, and it sounds like you’re revving up for iPad delivery already. In case you missed it, the new Apple device went up for pre-sale at Apple.com on Friday and should be shipping out by the boat load in just a few weeks. So hooray for you if you’re on the list.
Now, something that I’ve been meaning to bring up since Keith posted his creed of the balds not too long ago. There’s a sub-culture that some might consider the opposite of the balds that I have to show my profound support of. We bearded folk have been adding to our numbers over the last few years, and it’s about time we give ourselves a pat on the back for strengthening our community. We have a long and storied history of influential men in our ranks. Just take a look:

Rick Rubin, legendary record producer.

Photo-realism artist Chuck Close

ZZ Top's Billy Gibbons

The Honorable Ambrose E. Burnside
But there’s one man that you and I know that balances these two cultures with the grace and finesse of a bald man with a beard. Because that’s what he literally is. Everyone’s favorite sales manager, Mick Myers.

Bearded, bald, beautiful.
Sure, go ahead. Applaud the man. He’s making two worlds collide.
That’s all for this week, friends. Remember, the iPad is coming, but we’re here for your MacBooks, iPods and iPhones until it arrives.

Tuesday, March 9th, 2010
Hi all,
No, this is not a post about the Red Hat Society.
It’s no secret that we get a lot of compliments from our happy customers. For some reason, people just love to hit the “Reply” button after they get one of our confirmation emails and spill the beans. We think it’s great and encourage all our customers to let us know their thoughts. We have a full time staff replying to emails and picking up phones all day long.
We received an email last week from someone very special to the tech community — Mr. Matthew Szulik, Chairman and former CEO of Red Hat Enterprise Linux.
Mr. Szulik’s iPod had a failing logic board and we took care of him, so he provided us with the following email:
B, came home from a challenging business day to find my repaired Ipod
awaiting me – just as you committed. Perhaps like many listeners, a
day without my music served by my Ipod is a like a day without color.
I am especially grateful for the time you took to speak with me to
explain the technical issue and your prompt response. End to end, the
iResQ experience was simple and successful. Please know I am grateful.
Matthew
Thanks for the kind words Matthew! We are very proud to have served you well.
Until next time, folks.

Wednesday, March 3rd, 2010
Greetings friends. And happy March to you. This week in Kansas City the sun came out and the temperature jumped above forty degrees for the first time in what seems like years. So everything’s just a little happier here. Perhaps not as happy as it is in Mexico where your favorite sales manager Mick is assuredly toasting his pasty Scottish skin off, but things are looking brighter.
For one thing, the state of Kansas, where iResQ resides, is currently home to two top five basketball teams. Take that, North Carolina. That’s right- the No. 2 Kansas Jayhawks and the No. 5 Kansas State Wildcats are facing off tonight at the historic Allen Fieldhouse in Lawrence. And the implications are huge for the Big 12 conference- if Kansas happens to lose tonight and later this week to Missouri, then the Jayhawks have to share the conference title with their in-state rivals. So, huzzah. To be honest, I’m a little torn having spent time at both institutions. So I’ll do the non-confrontational thing and root for a good game. Go Basketball!
About a week ago the technicians here received a gracious gift from a delightful and thankful customer. Along with an iPod for repair, we received a copy of Krampusnacht, the latest album from The Bourbon Knights and its sounds have been filling the tech room ever since. And now I’m letting you all in on a little secret. This record is awesome. I could give you a list of some of the most creative album covers I’ve ever seen, but it’s rare that I find a record that sucks me in so convincingly before I even open the packaging. I’m rather prone to hyperbolic statements about the best this or the greatest that, but this time I mean it. This is my favorite packaging I’ve seen on any album ever. The coarse brown paper and the folky illustrations perfectly set the tone for the music you’re about to hear. And the songs certainly don’t disappoint; fans of gypsy-folk sounds like Gogol Bordello or the Red Elvises will likely find something familiar, and even more accessible. But there’s something much warmer, more sincere about The Bourbon Knights creation. They made a hip, current record without ignoring the influence of classics like Django Reinhardt. More than that, it’s easy imagine how much fun they had making this record, and the cultural references to the Krampus help make this one of the more enjoyable albums I’ve listened to in a while.
Krampusnacht isn’t available on iTunes, but you can find it at thebourbonknights.com. So it’s my quasi-iTunes pick of the week. Get the album, put it on your iPod or iPhone, and enjoy. Talk to you later, friends.

