Thursday, February 12th, 2015
Many people are surprised to find out that iResQ is able to repair their device within 24 hours. While some people may think that means that we rush through the repair, which is not the case at all. We just know that you want your device fixed as soon as possible, and we have equipped our facility with the people and tools we need to make that happen. Learn a little more about how we repair your iPod, iPad, and iPhone with 24 hours here.
When someone who doesn’t know how to repair a device opens up an iPhone, iPod, or iPad, it’s likely the person will be very careful and slow. Deciding what to do, how to do it, and being afraid of breaking something else in the process can slow down the repair. This is a scary situation, which is why we make sure our technicians know exactly what they are doing.
Most of the technicians we hire already have experience working on mobile devices. We then train them here to work on all of the devices we offer services for. We hire and train as many technicians as we need to keep with the demand for our services because that is the way that we can get repair done within 24 hours.
Think about it: If we have 10 trained and experienced technicians working on devices, and they can get one done in around an hour, that means that they can get about 60 devices done in 24 hours. That’s a lot of repairs! If we had more than that number of orders, we would have more technicians. We are always adjusted the number of technicians we have because of that reason.
Of course, some repairs take longer than others, and that’s okay. We do take as much time as needed when it comes to repairs. If that means some of us have to stay late that day to finish up, so be it. What matters is that the customers’ get their devices in the time they expect.
At iResQ, our customers’ satisfaction is our number one priority. If ever needed more time with your repair, you would know and have an explanation. Sometimes additional parts are needed or some other issues may occur (i.e. weather), but we will always be open and honest with you about the progress.
Visit our entire line of iPhone, iPod, iPad repair services here.
Monday, November 11th, 2013
As a special tribute to our veterans today, we wanted to share this NJ iPod repair story. We received an iPod from a Navy veteran. He told us his beloved iPod went through two war zones with him, and many times, it was the only thing that could get him through the most difficult times.
When the iPod stopped operating, he rushed to the Apple store to see if could be saved. While there, he began to cry. He could not stand to know that he could possibly lose the one thing that saved his sanity so many times.
The good news is the Apple tech reported the iPod just needed a new battery. To save money, this veteran decided to send his device to us for a battery replacement.
We were happy to replace the battery for him. It was no problem for our technicians to do it, and get it back to him quickly for a much lower price than Apple wanted to charge him.
The iPod is the most important thing to him. We replaced the battery, tested it out, and send it right back to him the same day we received it. He now has his iPod and can listen to all of the great music he listened to for years. We’re sure he is relieved.
Wednesday, October 30th, 2013
At iResQ, it doesn’t take Halloween for us to hear some frightening horror stories. Of course, most of our nightmarish tales are about the devastating drops of iPhones, iPads, iPods, and Macs, but they are bone chilling.
We’ve collected our best iPhone horror stories for you and put them all here. We wish you a Happy Halloween full of fun, fright and tons of treats.
Taking your iPhone into the bathroom stall? You better think again. This man dropped his iPhone into the toilet AND flushed it. Find out what happened to it. You can read the whole story here:
iPod Nano users love their devices, so they take it everywhere they go. Since it’s so small, it can conveniently fit into the pocket of a pair of jeans. In a haste, one customer threw his jeans into the washer without thinking about his precious Nano. When he retrieved it, the Nano had been through quite a tumultuous and near death experience.
Read about it here: iPod Nano Water Damage: Don’t Wash Your iPod Nano
Throw the iPad in the bag and the soy sauce too. Wait, what? That’s what one customer did, and when she arrived at the lake, she screamed in fright. The soy sauce exploded all over the iPad. Take a minute to read what happened to her iPad when we received it. It made us crave Chinese food by the time we were done with this iPad repair.
Here’s the horror story: iPad Dock Connector Repair: The Soy Sauce Story
Do you have one to share? We would love to hear it. In the comments, tell us your Apple product horror story. There’s no better time than on Halloween!
Tuesday, February 26th, 2013
Hey folks. If you called in on Tuesday, February 26 you may have wondered why one of our wonderful customer service representatives wasn’t available to take your call. Unfortunately for the second time ever, iResQ has had to close up for a day due to severe winter weather. But that doesn’t mean we’ve gone anywhere- we’re continuing to take orders placed online and will be back to help you tomorrow when the plows clear the foot and a half of snow and ice that’s falling on top of last Thursday’s foot and a half of snow and ice that still hasn’t gone anywhere. It’s kind of serene when you look at it in one small picture, but it’s pretty nasty when you’re under it:
For those of you in warm sunny climates, enjoy the weather. For those in the midwest who are buried, hunker down and get cozy. We’ll be back in no time for more of the MacBook, iPod, iPhone and iPad repairs you’ve come to depend on. Take care.
Friday, March 16th, 2012
This is only a rant. I repeat, this is only a rant. The opinions of this particular blog do not necessarily reflect the opinions of iResQ. Just Keith.
I keep on seeing ads for phones that come with a stylus. The question I ask is, what for? Who wants to have a phone with a stylus nowadays? iPhones, iPod Touchs, and iPads have pretty much proven that touch based gestures are the new norm. The only real benefit that I can derive from having a stylus for my iPhone would be to use it with the awesome app, Draw Something. Other than Draw Something, there is simply no need for a stylus. Even at that, Draw Something is easy enough to use with just your finger. The Samsung Galaxy Note? C’mon man! I bet most people who own that phone are going to lose their stylus within a month or two.
I’ll admit, before I owned an iPhone, I had an LG VU. This touch based phone had one major perk, TV anywhere. Other than that, the touch screen was pretty much crap. Typing a text message was cumbersome, clunky, and downright annoying. Using a stylus with it would have been beneficial. It’s understandable if touch screen devices want to mask their flaws by asking their users to use a stylus, but that is just what it sounds like; an excuse. Make a better touch screen!
Here are my two cents, if your going to use a stylus with a mobile device of any kind, it better be with a Nintendo 3DS. Anything other than that is downright silly.
I’m done with my rant. Carry on.
Formerly known as ipodresq, macresq, powerbookresq. iResQ is pronounced "irescue" or "i rescue"
*Information on our 24-hour policy is located in our FAQ section.
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