Wednesday, October 30th, 2013
At iResQ, it doesn’t take Halloween for us to hear some frightening horror stories. Of course, most of our nightmarish tales are about the devastating drops of iPhones, iPads, iPods, and Macs, but they are bone chilling.
We’ve collected our best iPhone horror stories for you and put them all here. We wish you a Happy Halloween full of fun, fright and tons of treats.
Taking your iPhone into the bathroom stall? You better think again. This man dropped his iPhone into the toilet AND flushed it. Find out what happened to it. You can read the whole story here:
iPod Nano users love their devices, so they take it everywhere they go. Since it’s so small, it can conveniently fit into the pocket of a pair of jeans. In a haste, one customer threw his jeans into the washer without thinking about his precious Nano. When he retrieved it, the Nano had been through quite a tumultuous and near death experience.
Read about it here: iPod Nano Water Damage: Don’t Wash Your iPod Nano
Throw the iPad in the bag and the soy sauce too. Wait, what? That’s what one customer did, and when she arrived at the lake, she screamed in fright. The soy sauce exploded all over the iPad. Take a minute to read what happened to her iPad when we received it. It made us crave Chinese food by the time we were done with this iPad repair.
Here’s the horror story: iPad Dock Connector Repair: The Soy Sauce Story
Do you have one to share? We would love to hear it. In the comments, tell us your Apple product horror story. There’s no better time than on Halloween!
Wednesday, October 30th, 2013
We’ve heard some pretty horrific stories concerning iPhone water damage, but one not as bad as this one.
A man is vacationing in Canada, taking pictures of all the wonderful sites. He’s just about done with his trip, and he accidentally drops his iPhone 4S in the toilet. Not only that, he flushed it. There goes the iPhone 4S down the toilet.
The man had the toilet removed, so he could retrieve it. He immediately used the rice trick to see if he could save it. He placed the iPhone in a bag with rice. He kept the bag warm, and removed it after a few days. The phone still didn’t turn on, so the man sent it to iResQ for a diagnostic service.
When we received the iPhone, our certified technicians took it apart immediately. We noticed the liquid sensors were tripped. Corrosion had formed around the display assembly, rear facing camera, headphone jack, power button assemblies and logic board connectors. There were burn marks on the front assembly, which happened when the customer tried to turn the phone on.
The customer mentioned he didn’t care so much about getting the iPhone to work, but more about getting the photos off the phone.
Our technician removed all of the corrosion from the device and cleaned it using advanced techniques. The technicians also performed an iPhone battery replacement and iPhone LCD and digitizer replacement.
When the iPhone was turned back on, it worked perfectly. There was one problem though, Wi-Fi wouldn’t turn on. Even when the technicians went into settings, the Wi-Fi wouldn’t turn on. Since the customer only really wanted to get his photos off the phone, this wouldn’t hamper his ability to do that.
The owner of iResQ called the customer to give him the news about his phone. The customers was happy and relieved. He was really counting on being able to save his 300 photos.
Water damage can be lethal to an iPhone, but in this case, it was only the Wi-Fi that couldn’t be resuscitated. We want to satisfy all of our customers. We are happy we were able to give this customer his greatest wish of recovering his photos.
Wednesday, September 18th, 2013
We caution our consumers to stay away from people who say they have fixed iPhones before, so they can fix yours. We warn people not to try to repair their devices themselves by watching a video and purchasing parts online. There are reasons we tell our consumers this, and here’s one.
We received a PA iPhone repair order recently. The customers stated that he could not restore his iPhone. It continued to give him a 1611 error message after showing the Apple logo.
He said that this happened ever since he had an iPhone repair place replace his power button and cracked screen. He admitted that they were not good, but he took a chance anyway, and then his phone came back worse than before it was “repaired.”
Our customer gave us some of his thoughts about why the iPhone wouldn’t restore. He mentioned that it could be the sensor or the front camera. He thought it might have been a connection problem too.
When the certified technicians at iResQ received the phone, they were surprised by its large 64GB capacity. They knew that it must be pretty important with that size.
The first thing that the techs found was that the repair place that “fixed” the phone before may have damaged the logic board (YIKES!). It was also noticed that some of the screws were missing, and some were even stripped out.
To confirm the customer’s report, we tried to restore the device, but as he said, it wouldn’t. All it did was freeze on the iTunes connect screen.
We decided to perform a:
We also put in the missing screens and replaced the sensor clip.
Unfortunately, that didn’t help. We were stumped. That was until we turned to one of our more experienced, senior techs. He actually commented on how rare this case was, but he had seen it before.
Can you believe the metal frame was bent, and it was touching the logic board? That very small connection was shorting out the board, which was causing the problem.
As soon as the tech replaced the iPhone frame, the phone was back to normal. It could be restored by our techs and it was ready to be synced.
This was no easy fix, but it was one that shows that we are committed to repairing customers’ devices. We weren’t going to stop when the iPhone didn’t work the first time. We wanted someone on our staff to diagnose the problem and fix it, and that is exactly what happened.
Now, this customer has his phone back in great working order. The next time he wants to repair his iPhone, it’s likely he’ll pass on the shady repair place he tried the first time. He’ll turn to us because we have the techs that have the skills and knowledge to perform quality repairs on Apple products, smartphones, and more.
Monday, September 2nd, 2013
We received a WA iPhone repair, which is a state that we receive a decent number of repairs from each month. The customer reported that the phone wouldn’t turn on, even though it is fully charged. She also stated that it suffered from a cracked back and front.
The customer’s story of how this happened is quite sad. It’s seems she sold her iPhone on eBay. The person who bought it claimed that when he received it the phone was cracked. In an effort to provide good customer service, she told him to send it back to her for a full refund.
When she received the phone, it wasn’t the same iPhone she sent him. She decided to send it to us to see if we could bring it back to life.
In an effort to help our customer, we performed an iPhone battery replacement. We replaced the dock and display too. Unfortunately, the phone still didn’t turn on.
To bring this back to life, there would need to be a great deal of work done to the iPhone. It would need a brand new logic board, a new face plate, back plate, and battery.
This order was for a free iPhone diagnostic – a service we provide. We contacted the customer to let her know what we found, and the cost for it. Since the cost of a logic board is quite high (it’s the main part of the phone), she decided not to move forward.
At iResQ, we wish we could have easily fixed this customer’s iPhone for her without it costing the price of a new logic board, but it just wasn’t feasible. She was duped by the eBay user who swapped out her working iPhone with one that was severely abused. This is a lesson to everyone out there interested in selling or buying a device on eBay.
Thursday, August 15th, 2013
Your iPhone is broken. It’s cracked, the Home button doesn’t work, the headphone jack isn’t working, or you just don’t know what’s wrong with it.
Now you’re sitting there wondering what you’re going to do with it. Maybe you’ve called Apple or visited the store, and they told you that you’re going to have to pay a lot of money. So much that it almost doesn’t make sense to repair it because you could buy a new one for only a small amount more.
It’s a good thing you didn’t take them up on their offer and you haven’t bought a new iPhone. You have an option.
iResQ provides iPhone repair services. You can have your iPhone repairs for much less than many other repair places will do it.
Repair costs for the iPhone 5:
That last figure is correct. If you don’t know what’s wrong with your iPhone, you can send it in to iResQ for diagnostics by a certified technician. He will look your iPhone over, give you a full explanation, and quote for repair within 24 hours upon receipt of the phone.
The great thing about iResQ is that we fix your iPhone no matter where you live. All you have to do is send your phone to our office in Kansas, and we will send it back to you.
If you look at many of our reviews from past customers, almost all of them state how satisfied they are with the quickness of our repair. We are faster than most businesses that people use in their community. Why? Because they do exactly what you can do yourself – send it to an iPhone repair service company. The difference is you don’t know how long it sat in their office before they sent it off.
When you send in your iPhone, you know exactly when it reaches us because we tell you. You also know when it leaves our office because we email to tell you. Before you know it, your new looking iPhone will be in your hands ready for you to use just as you’ve always had before it broke.
So when you want to know where to fix your iPhone, the answer is iResQ.
Formerly known as ipodresq, macresq, powerbookresq. iResQ is pronounced "irescue" or "i rescue"
*Information on our 24-hour policy is located in our FAQ section.
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