Some of our customers are fearful of using our services because they don’t us to steal their personal information. While we can tell you we are trustworthy and would never take your personal information, we know that’s not going to matter much to you. Instead, you probably will want to remove all of the personal information from your phone before sending it in to us.
FIRST – Back Up the Device
The first thing to do is back up all of your information. You can do this with iTunes. Hook it up with the USB and have it do the backup. This way, when you get it back from us, you will be able to just hook up your phone again to get all of your data back on your phone.
Once you’ve backed up the iPhone or iPad, you can reset it.
Resetting the Device
Without your device connected to iTunes, tap the Settings icon. You should then see “General.” Tap on “General.”
Scroll all the way down and find “Reset.”
You will probably see “Erase All Content and Settings.” Tap on that.
You will need to put in your passcode, and then confirm you want to reset your device.
The device will begin erasing all of the data.
When the device starts up again, you will see that it starts just like a brand new one. You can then send it in to us worry free that there is any personal information on it.
Restore the Device
When you receive your device back, all you have to do is hook it back up to iTunes and do a restore from back up. It won’t take too long, and you’ll be happy that you’re device is working as good as new AND you didn’t compromise your privacy.
Now that you know how to do this, go ahead and order your iPhone or iPad repair. We’re ready to fix whatever it is wrong with quickly, easily, and for a low price.