Archive for the ‘iphone repair’ Category

Frequently Asked Questions for Cell Phone Repair Techs Answered

Tuesday, November 14th, 2017

You probably have a lot of questions about your cell phone repair, but don’t worry! You’re not the only one. We tend to get the same questions a lot, so here is a post where all of our frequently asked—and answered—questions can be found.

Do you only repair cell phones?

No. We are experts in technical repairs, so we also repair laptops, iPads, iPods, and more. Please call to find out if we can help you with your issue or just stop by.

I need my phone repaired as quickly as possible. How fast can you do it?

Never fear! When you need your phone fixed quickly, make sure you come to us. We can have your device repaired in 24 hours or fewer of you decide to have it repaired with us. How many companies can say that?

Isn’t it cheaper to just repair my phone myself at home?

It might seem cheaper, but if you opt to buy the right tools, you’re looking at somewhere in the $300 range to just repair your phone at home. Also, doing this can be dangerous, let alone difficult. Despite all the life hack videos available online, it is best to let the professionals fix your phone.

Can you fix water damage?

We can, although the repair success rate for water-damaged phones is usually about 75 percent. Some of the time, there is nothing we can do, but we will tell you before you ever pay us for our time.

How do I know what’s really wrong with my phone?

We offer a free diagnostic test to anyone who brings their cell phone to us. We will tell you what’s wrong with your device, how we’re going to fix it, and how much it will cost. Then you can decide to have your phone repaired with us—or not.

Will you really come to me to fix my broken phone?

Yes! We will actually come to your home or place of business in order to repair your phone, which is especially helpful to those who have hectic schedules and can’t come into our store. We can meet you wherever is most convenient for you.

How many phones have you fixed?

We have truly lost count!

If you want to know your phone is in good hands, bring it to us and we’ll perform our free diagnostic. We will then repair it and have it back to you within 24-hours. It’s that simple.

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What You Need to Know When Sending Your iPhone in for Repair

Thursday, October 5th, 2017

It’s a nightmare. Your iPhone is broken and you need to send it to a repair shop. In addition to living without it for days or weeks, you need—in many instances–to package it up and mail it in to a repair shop. The following steps will ensure your phone arrives at the repair shop safely and in a reasonable amount of time.

Packaging

Good quality packaging is key when sending your iPhone in the mail or via another carrier like FedEx or UPS. If you have the original box the phone came in, that’s your best place to start. If not, find a small sturdy box close to the size of your phone. Make sure it leaves enough room to pad the phone with bubble wrap.

Wrap the entire iPhone in bubble wrap and secure the wrap with packaging tape. Seal the box with packaging tape on all ends.

Make certain the address label includes your return address and is written clearly. Securely tape the address label onto the package with packaging tape, making sure none of the label is left uncovered. This ensures that even if the package gets wet from rain or snow, that the writing on the label is protected.

How to Ship?

Priority shipping is worth the worry that will ensue as you wonder where you iPhone is, and when you’ll see it again. The USPS Priority Mail is affordable and reaches most destinations within the contiguous United States in 2-3 days. Other carriers offer their own types of priority shipping, too.

To Insure or Not Insure?

This is where so many people make big mistakes. It’s imperative you insure your package when sending in your iPhone for repairs. Yes, most packages make it to where they’re going, but face it—some don’t. You don’t want yours to be included in that latter group. You know how much your iPad is worth. If you don’t, do a quick online search and you’ll get a pretty good idea. Buy insurance on the value of your iPhone. It’s inexpensive and alleviates a lot of worry. If the worst-case scenario happens, you’ll get back enough money to buy a phone of equal value.

Company Response

A reputable iPhone repair business will notify you when they receive your package. They’ll let you know when the repair begins and if they have a delay in receiving the necessary parts to fix it. Most importantly, they’ll contact you to let your know your iPhone, in good working order, is on its way back to you.

Posted in iphone repair, Smartphone Repair | No Comments »

Does Apple Slow Down Old Devices to Make You Want to Buy the Latest One?

Tuesday, September 19th, 2017

apple slows old iphonesA rumor has been going around recently that Apple deliberately slows down older iPhones to make users want to buy the newest released one. There’s even mention of a Harvard study that “proves” this to be the case.

This, of course, has made a lot of people upset. No one wants to think they are being tricked into doing something they don’t want to do.

The good news is that this is FALSE.

There is no Harvard study that has proven Apple slows down old iPhones. The reports of this are simply falsified. People love to cause drama and this one definitely achieved that goal.

But…What If Your iPhone Really Is Slow?

So, why is it that you seem to feel like your old iPhone is slower when a new one is released?

It’s because you want the new one. It’s as simple as that. Humans are constantly yearning for the next big thing. They want something that new, shiny, and of course, faster than what they had before. “The grass is always greener…” So, it’s not that your older iPhone is slower than before when the newer iPhone came out. It’s more that you seem to look for faults in the one you have just so you have a reason to get the new one.

We rationalize really well when we really want something, right?

Now, what should you do if you do end up feeling as though your old iPhone is just not performing the way that you need it to, so you can get what you need out of it? Call iResQ.

Why It May Be Slow and How We Can Help

Many times, the reason for slow performance is because something has happened internally to cause a disconnection. Our techs can help by looking inside your iPhone to ensure all the working parts are working correctly. This diagnostics process is actually FREE. If they find anything wrong with it, you can then decide if you want us to repair it considering the quote we provide.

Don’t throw your older iPhone away because a new one has come out. Get it repaired by us, and continue to enjoy a device you’ve grown very attached to and love so much.

Source: http://www.snopes.com/harvard-study-apple-iphones-sales-slows/

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5 Things Life Hack Videos Won’t Tell You About Fixing Your Cell Phone Yourself

Thursday, August 3rd, 2017

There are about a million videos on the Internet that want to tell you how to fix your phone yourself, and some of them can be very helpful. However, there are certain things you should know about the choice to self-repair your phone.

 

  1. Fix It At Your Own Risk.

 

These videos will make it seem like fixing your phone is a snap, but this isn’t usually true. Cell phones have a lot of small parts, and repairing them takes concentration and cautiousness. If you break your phone worse while trying to fix it, you will only have yourself to blame.

 

In addition, you could get hurt trying to repair your phone, whether you crack the screen and get cut by the glass or something else happens. Being aware of this possibility is important.

 

  1. You Need the Right Tools.

 

Most life hack videos will say you can fix minor issues with your phone using a paperclip or other household items. But when it comes to removing a cracked screen or other delicate work, you will need to have the tools necessary to do the job. And sometimes, these can be extremely expensive.

 

  1. You Have to Track Down Your Parts.

 

If you need a new phone screen or another part, you may think buying it will be a snap. However, you have to pay careful attention to what you’re buying and if it is the right model for your phone. Sometimes, people will sell the wrong parts to those who aren’t informed, and you can end up with some unnecessary pieces. Tracking down the parts you need to repair a phone isn’t easy, and for most people, it certainly isn’t fun.

 

  1. You Have to Work Slowly.

 

Life hack videos make it seem like everything is a snap, especially when they speed up the process of doing something. However, you will need to take your time when fixing your phone, working slowly to make sure you don’t make any mistakes.

 

  1. If You Do Make a Mistake, It’ll Be Harder to Fix.

 

Some technicians charge more when fixing a phone that a person has already tried to fix themselves. This is because it is possible that you might have made a mistake while trying to fix your device, which could make it harder for the professional later on.

 

Want to Have a Professional Fix Your Phone?

 

Call today for your free diagnostic session and to have your device repaired as quickly and efficiently as possible.

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Apple Doesn’t Want You Repairing Your iPad or iPhone

Thursday, July 27th, 2017

You know the story: while many states are creating legislation that allows you to fix your iPhone or other devices yourself, Apple (and other big companies like it) is vehemently fighting against it. So why doesn’t Apple want you repairing your device?

Revenue

One of the major reasons is the one most consumers already know. Apple doesn’t want you to repair your phone yourself because they want you to either by a new phone or have your phone repaired at one of their designated repair centers. Either way, they make some money. Though there are other reasons involved, most people are hung up on this one because of our issues as a nation with the idea of corporate greed. However…

Lawsuits and Bad Press

Apple is also concerned about the idea that people will sue them if they try to fix their phones or iPads themselves and experience a severe accident. Whether it’s breaking the phone’s glass and getting a shard of it in the face or getting electrocuted while monkeying around with a device, Apple is worried that, if too many people do this, it will look bad for their company. They can always fight lawsuits claiming customers were told not to try to fix their devices themselves, but having enough of these pile up will just be embarrassing—let alone expensive to deal with.

Repairs Made Simple

In addition, if Apple had to give users all the tools and information necessary to fix their phones, it would be expensive and time consuming. When the company explains how to fix an iPhone to one of their technicians, they can use complicated terms or instructions without much detail, both of which would confuse a layman just trying to fix their device. They would have to put a lot more effort into explaining how to fix these products to individuals who don’t do it for a living, especially because of the compactness and delicateness of their products.

Why Doesn’t Apple Want You to Fix Your Device?

It’s simply because, in the long run, it will make things harder on them and because it throws too many variables into the mix. Sometimes, fixing a phone or an iPad yourself can even be dangerous if you don’t know what you’re doing. In these cases, taking it to a professional is often the best course of action.

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