Archive for the ‘Author Posts’ Category

What to Do When HTC Won’t Charge

Wednesday, July 10th, 2013

htc-evo-4g-lte-screen-repair-1You pick up your phone, it’s off. You try to power it up, but it won’t turn on. You immediately assume that the battery must be dead, and all you have to do is plug it in.

You plug your phone in, and your HTC won’t charge still.

Before you enter panic mode, try out the following tips to find out why your HTC won’t charge.

Make Sure You Have the Right Charger

With so many phones in a household these days, some people make the mistake of trying to charge their phone with the wrong charger. Double check you have the one that came with your phone.

Find Out if You Have a Dead Charger

Charges do malfunction. If possible, ask a friend if you can borrow an HTV charger to see if it will work. If it doesn’t, your charger most likely works fine, and it’s the phone’s problem.

Change Outlets

A faulty outlet can cause your phone not to charge. Change outlets to find out if this is the problem.

Charge Without SIM Card

Some people have found that when they take out the SIM card, their HTV will charge. Take yours out and plug it in to see if it will work for you.

Reset to Factory Settings

Sometimes, a software conflict can cause a phone to start acting up. Reset your HTC to factory settings to see if it will correct the charging problem.

Get Some Professional Help for Your HTC

If you’ve tried all of these solutions, and you still can’t charge your phone, it’s time to seek professional help for it. Most of the time, it’s an easy hardware replacement or fix that will correct the charging problems. We have certified technicians who know how to troubleshoot a HTC to find out exactly why it’s not charging. We provide free diagnostics on all HTCs, so why not give it a try? It’s better than having to buy a new phone, isn’t it?

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Fix Your iPod with These Tips

Friday, June 21st, 2013

fix your ipodIf you’re having problems with your iPod, you can try to fix your iPod yourself before turning to the professional. The following are the most common problems with iPods, and how you can fix them yourself.

iPod Freezes

You go to use your iPod and it won’t respond. Instead of smacking it a couple of time to knock some sense into it, try these tricks first:

  • For older iPods, up to the 3rd generation, check to see if it’s on hold. If not, press the Play/Pause button while you press the Menu button. Hold them down for ten seconds.
  • If you have a newer one, from 4th generation, also check if the hold is on. If not, press the Menu button while you press the Select button, and hold it for ten seconds.
  • iPod Shuffles are the easiest to fix. All you have to do is try turning it off and back on.

Sync Erased All Data

You plugged your iPod into your computer, and when it synced, you lost all of your music and videos because you didn’t have them on the computer you plugged into. To get everything back, connect your iPod to the computer you have all of your music and videos on. To keep this from happening again, turn off auto sync and update your firmware.

It Won’t Work

If your iPod just doesn’t work, it might be a hard drive problem. Most hard drive problems are caused by a file that conflicts with it. You can solve this by erasing all data and restoring the iPod.  Since you are restoring it to factory settings, if you want anything on your iPod, you’ll have to back it up.

To restore your iPod, open iTunes on your computer, and then plug in your iPod. Wait for the iPod icon to show up and then click on it to show the Summary tab. You’ll see the Restore option, so choose that one. Your iPod will start the process of restoring itself. Do not unplug it during this process.

Once it’s done restoring, name your iPod again, and configure all of the preferences. You should now be able to use your iPod with no problems.

If Nothing Works – It’s Time for iPod Repair

If you can’t fix your iPod because the screen is cracked or there’s a broken part, like the headphone jack, you may need to help from a professional. At iResQ, we solve many iPod problems that our customers couldn’t fix themselves. We replace cracked screens, headphone jacks, and more.

If you don’t know what is wrong with your iPod, you can seek our free diagnostics. Our certified technicians will look it over, and when they find out what’s wrong, they will let you know what it is and how much it will be to fix it.

Fix your iPod today with help from iResQ!

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Here they go again. WWDC 2013!!!

Wednesday, May 29th, 2013

Hello again everybodies. It’s that time of year again. Summer is fast approaching. Summer with a capital S, as in 5S, as in iPhone updates! Actually, that’s not likely to happen in June, but I had no where else to go with that motif. So, if iPhone updates are coming in September, what will we see in June? iPad news? Again, the iPad is practically driving Apple right now along with the iPhone, so it will probably warrant its own media event when there is big news to be had. So we’re probably looking at OSX, iOS and possibly Mac notebook updates this time around. Rumors include Retina displays on the MacBook Air, a new sleeker iOS with a touch of Jony Ives, and more ever-decreasing margins of difference between the mobile iOS juggernaut and it’s dying OSX counter part. Coverage starts in about a week and a half, so stay tuned for analysis. In the meantime, your broken gear is still worth getting fixed, so we’re here for you if you need MacBook screen repair, iPad digitizer replacement, or your iPhone took a bath. Have a great week folks.

Written by Eric

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iPhone Dropped in Water Rice Trick

Tuesday, May 7th, 2013

iphone dropped in water rice trickPlop! There goes your iPhone into water. You reach into wherever it landed, pull it out, and…PANIC. Oh no, it’s all over.


It’s not over until it’s over. You may be able to save your iPhone with the rice trick.

First Step: DO NOT Turn Your iPhone On

Under no circumstances should you turn your iPhone on. This could be devastating for your iPhone, and in turn, you.

I know it will be difficult to fight the urge to find out if your iPhone really is dead, but as soon as you turn it on, you may short out the circuits, and that could kill it.

Simply wipe the outside of your precious iPhone with a towel, shirt, or whatever you can get your hands on.

Second Step: Get the Water Out

Shake the iPhone, so you can get as much of the water out of it as possible. Now, be careful. You don’t want to shake it so much that it flies out of your hand and shatters in thousands of pieces. Shake it vigorously with a really good handle on it.

Third Step: Start the Drying Process – The Rice Trick!iphone dropped in water rice trick

Rice has super absorbing powers. Find a plastic bag with some sort of closure on it such as a Ziploc bag (the freezer size). Fill the bag with rice, and stick your iPhone inside. Give it a good 24 hours or longer if you want to make double sure that it’s dry.

After 24 hours, take the iPhone out, and take a deep breath. This is the moment of truth. Plug your iPhone in and turn it on. Hopefully, it will startup just as it did before it decided to take a dive.

Fight the Urge to Use a Hair Dryer

You already know not to turn your phone on. There’s one more thing you should not do, no matter who tells you to do it.

The rice trick is what works the best if the iPhone is recoverable at all. You may hear of some people who used their hair dryer to dry their phone. It’s not the best way though. You could end up messing up the electronics inside with the heat. Yes, some people have successfully saved their phone using this trick, but it was mostly luck.

How iResQ Helps with iPhone Water Damage

If you take your iPhone out of the rice, and you’re not able to turn it on, iResQ may be able to help. Many times, our technicians can remove the damaged parts of the iPhone, and replace it with brand new ones. However, in some instances, the logic board becomes corroded. This is the most important circuit board for the phone. While it can be replaced, when you add in all of the other parts that need replacing, it may end up costing you quite a bit of money.

There’s no way to know though until a technician looks at it. It’s a good thing we offer a free diagnostic for iPhones. You can send in your phone, and our technicians will tell you whether it can be saved or if you’ll be shopping for a new phone.

Images courtesy of digitalart & thanunkorn /

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Spring? Hellooooo?

Monday, May 6th, 2013

Hey folks. Welcome back. And bundle up, because winter isn’t relenting in Kansas. We at the Q were scraping snow off our windshields as of last Thursday. Yep, snow on May second. And third. Ah, the midwest. Well, it’s going to be wet this week, but at least it’ll be warm so we’re going to go ahead and call it spring. And that means a spring deal. For the month of May we’re repairing glass panels on your Unibody MacBook or MacBook Pro for a special discounted price. 13″ models are only $95 and 15″ models are just $105. Just check out the MacBook Pro repair services, click glass panel replacement and enter coupon code MAYDAY at checkout for your discount.


Have a great week everybody, and stay warm and dry.

Written by Eric

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