Archive for the ‘Author Posts’ Category

Does your iPhone Keep Getting Stuck in Recovery Mode?

Tuesday, April 4th, 2017

Has your iPhone seemed to take on a mind of its own? Do you come back to your iPhone to find it is in recovery mode for no reason at all? If so, you probably have already discovered some quick solutions to the issue but not a permanent fix, since it keeps happening every few days.

What is iPhone recovery mode?

In order to understand what recovery mode means, you need to know what the boot loader is in the iPhone. A boot loader is required in every iPhone to load the device’s operating system. Apple calls the boot loader an ‘iBoot.’ This iBoot is always scanning the device for errors and checking to make sure there are not installation issues or other system failures. When iPhone’s iBoot find any error, it will kick the device into recovery mode to prevent further damage to the components.

What to do when the iPhone goes into Recovery mode:

There are three options the iPhone will give you when it goes into recovery mode.

  • Restore: When restoring your iPhone during recovery mode, it is critical to know that all apps, data, games, photos, documents, and videos will be permanently erased from your device. Typically, you can restore and recover the media and files later.
  • Update: If you are able to update your iPhone during the recovery mode, then doing so will update the device to the latest iOS software. After updating the software, your iPhone should stop going into recovery mode.
  • Nothing at all: This isn’t really a useful option, but here it is.

When it is stuck and unresponsive in recovery mode:

For some people, when the iPhone goes into recovery mode, it gets stuck there. Meaning it is completely unresponsive and incapable of letting you navigate away from the recovery screen. The device doesn’t recognize if you are connected to a computer either.

Try this to get out of the stuck screen of recovery mode:

Connect the iPhone via USB cable to your computer. Hold the sleep button and the home button down until the iPhone boots up to display the Apple logo on the classic white screen. After seeing the Apple logo, you know you have successfully gotten unstuck.

If your iPhone keeps getting stuck in recovery mode after following these instructions, then don’t risk any further damage to your device. Take your iPhone to the nearest local, trustworthy cell phone repair shop to have the experts get it back to normal working order.

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How to Prepare Mobile Devices Used in Healthcare Settings for Repairs

Wednesday, March 9th, 2016

healthcare mobile devicesHIPAA guidelines can be hard to follow when you need to send your mobile device away for repair. Healthcare facility security risks are great, and usually, it’s encouraged not to have anyone handle the mobile device other than the owner.

You need to have the phone or tablet repaired, though. It’s not as though you should just throw it away and get a new one if something happens. That’s why we wanted to help you by telling you what you should do with them.

Reset to Factory Settings after Backing Up

While healthcare mobile devices often do have protected apps, it’s still nerve-wrecking to send it away knowing that someone could hack into it. Instead of taking the risk, you can always back up your mobile device and then restore it to factory settings. This way, your mobile device will be free from anything that would violate HIPAA.

When you get your phone or tablet back repaired, you can simply plug it back into your computer to download all of the data that was on it before. You might need to make adjustments and enter in some passwords to get it back to functioning just as easily as it did before you sent it away, but at least you’ll have some peace of mind.

If you have any questions about this, or you’re interested in learning more about how we can help your healthcare facility with the mobile devices you need repaired, please contact us. We work with many organizations to help them keep their devices in great shape, so they can keep costs low and productivity high.

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Happy Thanksgiving from iResQ

Thursday, November 26th, 2015

happy thanksgivingWe just wanted to take a moment to thank all of you. Our team at iResQ works incredibly hard. They need to turn devices around quickly and they use their skills to do that easily. Still, they work hard, and we appreciate them. We know you appreciate that too. You want your device back as soon as possible, and our technicians make it possible.

Our technicians aren’t the only ones that deserve kudos. Our entire staff deserves it. Handling business accounts, customer calls, and all of the invoicing, payments and more that come through can be overwhelming. We appreciate everyone who has a hand in helping iResQ run and grow. Thank you so much for all that you do. You lend an important hand in helping thousands of people get their mobile devices fixed and back to functioning and looking new.

Customers – you are the reason we are here. We thank you so so so much. We work for you all of the time because we want you to be happy. If you have a business, we want to give you the best price possible. If you are just someone who wants to hold on to your device as long as possible, we understand it and will do whatever we can take to make that happen. We appreciate you and want you to know that – it’s why we hold our customer service as a number 1 priority.

To every single person out there that has had a hand in making iResQ what it is today – we thank you. We’ve been in business since 1994 and we’re going to keep going!


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What to Do When HTC Won’t Charge

Wednesday, July 10th, 2013

htc-evo-4g-lte-screen-repair-1You pick up your phone, it’s off. You try to power it up, but it won’t turn on. You immediately assume that the battery must be dead, and all you have to do is plug it in.

You plug your phone in, and your HTC won’t charge still.

Before you enter panic mode, try out the following tips to find out why your HTC won’t charge.

Make Sure You Have the Right Charger

With so many phones in a household these days, some people make the mistake of trying to charge their phone with the wrong charger. Double check you have the one that came with your phone.

Find Out if You Have a Dead Charger

Charges do malfunction. If possible, ask a friend if you can borrow an HTV charger to see if it will work. If it doesn’t, your charger most likely works fine, and it’s the phone’s problem.

Change Outlets

A faulty outlet can cause your phone not to charge. Change outlets to find out if this is the problem.

Charge Without SIM Card

Some people have found that when they take out the SIM card, their HTV will charge. Take yours out and plug it in to see if it will work for you.

Reset to Factory Settings

Sometimes, a software conflict can cause a phone to start acting up. Reset your HTC to factory settings to see if it will correct the charging problem.

Get Some Professional Help for Your HTC

If you’ve tried all of these solutions, and you still can’t charge your phone, it’s time to seek professional help for it. Most of the time, it’s an easy hardware replacement or fix that will correct the charging problems. We have certified technicians who know how to troubleshoot a HTC to find out exactly why it’s not charging. We provide free diagnostics on all HTCs, so why not give it a try? It’s better than having to buy a new phone, isn’t it?

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Fix Your iPod with These Tips

Friday, June 21st, 2013

fix your ipodIf you’re having problems with your iPod, you can try to fix your iPod yourself before turning to the professional. The following are the most common problems with iPods, and how you can fix them yourself.

iPod Freezes

You go to use your iPod and it won’t respond. Instead of smacking it a couple of time to knock some sense into it, try these tricks first:

  • For older iPods, up to the 3rd generation, check to see if it’s on hold. If not, press the Play/Pause button while you press the Menu button. Hold them down for ten seconds.
  • If you have a newer one, from 4th generation, also check if the hold is on. If not, press the Menu button while you press the Select button, and hold it for ten seconds.
  • iPod Shuffles are the easiest to fix. All you have to do is try turning it off and back on.

Sync Erased All Data

You plugged your iPod into your computer, and when it synced, you lost all of your music and videos because you didn’t have them on the computer you plugged into. To get everything back, connect your iPod to the computer you have all of your music and videos on. To keep this from happening again, turn off auto sync and update your firmware.

It Won’t Work

If your iPod just doesn’t work, it might be a hard drive problem. Most hard drive problems are caused by a file that conflicts with it. You can solve this by erasing all data and restoring the iPod.  Since you are restoring it to factory settings, if you want anything on your iPod, you’ll have to back it up.

To restore your iPod, open iTunes on your computer, and then plug in your iPod. Wait for the iPod icon to show up and then click on it to show the Summary tab. You’ll see the Restore option, so choose that one. Your iPod will start the process of restoring itself. Do not unplug it during this process.

Once it’s done restoring, name your iPod again, and configure all of the preferences. You should now be able to use your iPod with no problems.

If Nothing Works – It’s Time for iPod Repair

If you can’t fix your iPod because the screen is cracked or there’s a broken part, like the headphone jack, you may need to help from a professional. At iResQ, we solve many iPod problems that our customers couldn’t fix themselves. We replace cracked screens, headphone jacks, and more.

If you don’t know what is wrong with your iPod, you can seek our free diagnostics. Our certified technicians will look it over, and when they find out what’s wrong, they will let you know what it is and how much it will be to fix it.

Fix your iPod today with help from iResQ!

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