MacBook Keyboard Issues

August 26th, 2015

macbook keyboard issuesAccidents can occur in an instant and cause MacBook keyboard issues that are costly to fix. Certain issues are unrelated to anything you have done. Check out the following for more information covering common complications that cause MacBook keyboards to malfunction.

Liquid Spill

Common sense dictates that you would keep liquids away from your laptop to avoid any spills. In actuality, damage to keyboards through liquid spills occur more frequently than other accidents. You know the scenario. You’re typing along, reach over to grab something, and knock your drink all over your keyboard. The best thing to do is to disconnect it from the power source and turn it off immediately. Hold the power button down to completely shut it down.

Newer models have internal batteries and do not allow you to pull out the battery. However, if you have a MacBook with a removable battery, then take it out. Dry off all the liquid with a towel. Flip it upside down and gently set it on a towel to allow any liquid to drip out from under the keys.

Use a fan or a blow dryer—without heat— to create airflow to aid in a faster drying time. Once it has had ample time (at least a couple of days) to dry, take it to the Apple store or to an Apple certified technician for analysis.

Unresponsive Keyboard and Track pad

Sometimes, the keyboard and track pad become completely unresponsive. If you have recently dropped or spilled liquid on your MacBook, this can cause this problem. However, often it is due to a malfunction in the hardware or age, and will need to be completely replaced.

Mouse Keys

Incidentally, some users need to use the functionality of Mouse Keys, which allows them to use the keyboard to control their pointer in OS X. Unfortunately; this renders your keyboard’s full features useless. If you inadvertently enable them, simply press the Option key five times to disable them.

Swollen Battery

A swollen MacBook battery will cause malfunctioning of the keyboard and track pad. Swollen batteries occur as a result of old age, manufacturing defects, and most often misuse. If you use the incorrect power cord or do not unplug your MacBook, then you run the risk of overcharging the battery. Batteries need an opportunity to drain; otherwise the battery may negatively react by producing heat. The gasses inside the battery expand, forcing the battery to swell. If you suspect you have a swollen battery, contact a MacBook repair shop immediately. They have the proper resources to safely remove and dispose of the battery.

iResQ provides MacBook Notebook repair services. No matter what is wrong with your MacBook, our certified technicians can fix it. Browse all of our repair services for the MacBook here.




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What to do When Your MacBook Pro Fan Breaks

August 12th, 2015

macbook fanWhat do you do when your MacBook Pro fan breaks? If it stops functioning, then it is important to replace it. Fans are essential to prevent your computer from overheating and frying the equipment. The sensors in your MacBook Pro are sensitive to outside temperature and where you use it. For example, if you place your system on your bed to work. The heat becomes trapped and the fans kick on to cool your hardware down. Unfortunately, like most hardware, sometimes your fans stop working.

Take several steps to determine if your fan is definitely broken or perhaps it is something else. It is recommended that you always troubleshoot your computer before taking it in to the Apple store or an Apple Certified Mac technician.

Troubleshooting Your Broken MacBook Pro Fan


Place your hand at the back of the device where the screen folds down. Feel for heat on the bottom where the screen connects to the bottom half of the laptop. If you feel heat blowing, then your fan is working.


Put your ear up to the bottom of your MacBook Pro. If you hear a gentle whirring noise, then your fan is functioning. If you hear rattling, grinding, or revving, then it is probably malfunctioning. It could also come across as a screeching or ticking noise.


If the fan is not functioning, then the bottom of your laptop will begin to feel very hot to the touch.

Apple Hardware Test

The Apple Hardware Test will help you narrow down if there is a hardware issue with your computer. Please note that not all models can use the online version of the AHT. If you are unable to use the online test, then you will find a local version on your hard drive. A generated error code will indicate if your fans have failed.

What to Do

After you have determined that your MacBook Pro fan is broken, you have to decide if you are going to try and fix it yourself, or take it in to have someone else fix it. If you’re going to fix it yourself, remember that you risk further damaging your laptop because there are many delicate parts inside. Additionally, if you damage your computer after working on it, you nullify your warranty.

There are some other things to think about. You will need additional tools. The required tools vary from model to model. It can take a lot of time and patience to properly open up your MacBook Pro, replace the fans, and then close it back up. Instead of risking your MacBook, call iResQ. We can replace the fan in your MacBook within 24 hours. In no time, you will have it back in good working order.


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MacBook Cracked Screen: What You Need to Do

August 7th, 2015

macbookYou’re walking around campus with your trusty MacBook under your arm. You wave at some of the friends you just met last week, trip on a rock, and there goes your MacBook flying out of your hand. The first thing you think about is how scratched it is, and you’re mad! It’s not until you get to your class and open it that you see the devastation that has occurred – the screen is cracked. Now, you want to cry.

Doesn’t this sound like a situation that you’ve just been in? We understand how hard it is to look at your MacBook and see a huge crack or the screen completely shattered. It’s okay; you can cry. However, after you’re done crying, it’s time to pick up the pieces.

iResQ can help you! This MacBook screen replacement shop will be able to remove the screen that is cracked right now and install a brand new one for you. The parts that iResQ uses are high quality. This means that your new screen won’t be flimsy and easy break. It will be the same quality as the screen you received with your MacBook from Apple.

What’s even more relieving is that the certified technicians at iResQ know how to install brand new screens on MacBooks, so you don’t need to worry about your MacBook’s screen not working when you get it back. All of the connections will be correct and the techs are so meticulous and skilled that you don’t have to even think about something else being broken while the screen is being replaced.

Why are we telling you this?

It’s because this does happen with other MacBook repair shops. Some repair shops don’t have technicians that have the experience and training that our techs have, so they are fixing devices without the skills they need to do a good job. What ends up happening is that those devices end up with problems after the repair, and since it’s usually something that is unrelated to the screen cracking, they don’t offer to repair it for free. They take no responsibility for it.

In addition, some MacBook repair shops use low quality parts. They screens can be so thin that the simplest touch could crack it. Why would you want that to happen after spending money to get it fixed?

That’s why it just makes sense to use a MacBook repair shop that has been in business since 1994. To learn about all of the repair services we offer for MacBook, check out our MacBook repair page.


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Should You Buy Insurance for a Tablet?

August 4th, 2015

tablet repairWhen buying any type of electronics, you might at first think you should get insurance for it. However, you need to think twice on this before doing so. There are a few reasons not to get insurance on your electronics. First, think about the premium you have to pay. It could cost you more than the tablet. This is because they usually charge monthly fees plus you will have to pay a deductible if you need a repair job done on your tablet. This could cost more than the electronics you bought. Another reason not to get insurance is because if you never need it repaired, you are still paying the monthly fees for it and for nothing no matter what.

Other Options

The first thing you can do is if you are getting this for your child to go back to school with and the school is paying for it; ask them if there is some kind of warranty that comes with it. Sometimes, there will be a one or two year warranty on electronics from the manufacturer. However, if you neglect it or damage it yourself, the manufacturer warranty won’t cover it. So, be careful to not neglect or damage your electronics and this will work out for you.

You can also check if your homeowners insurance, if you have it, covers electronics too. Most homeowners insurance will cover loss or theft of everything in your home. If this is the case, you won’t need separate insurance for your electronics.

If your homeowners insurance currently doesn’t cover electronics, ask them if they can add them in with the rest of the items in your home. They should allow you to add electronics and this will be cheaper than actual insurance. Make sure that you let them know that it will be your child using the electronic and not you. You should also ask them if there is an excess on the policy if you do make a claim in case your child loses it or damages it and then consider the implications on that.

What many people do is just pay for a repair when there needs to be one. They actually save money this way because the repair often doesn’t cost as much as the deductible or monthly premium for insurance.

As you’re getting your child ready for school, don’t shy away from a tablet to help with his schoolwork. You don’t have to pay for insurance. If you look on our site, you can see that our tablet repair prices are affordable and make more sense when you need a repair versus having insurance.


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Common Problems with the iPhone 6

July 30th, 2015

problems with iphone 6The iPhone 6 is selling like crazy since it was released. Many people are enjoying their new cell phones because of the bigger touchscreens. You can’t go anywhere anymore without seeing someone on their phone, particularly the iPhone 6 and the iPhone 6 Plus. However, there have been many common problems with the iPhone 6 reported by users. If you have an iPhone 6 and have been having problems with it, here are a few common problems and what you can do to fix them.

Problems with iPhone 6

Red Screen

Some iPhone 6 users have been reporting an issue in which the screen either goes red for a while or flashes red and then the Apple logo comes on. Sometimes the issue will go away on its own while other times it may not go away for a while. However, there is a fix for this known issue. You can hold down the sleep/wake and home button for at least 10 seconds to restart it. After doing this, you should see the Apple logo you are supposed to see. However, it may come back later. If it does, it may be that the software is corrupted. If it is, you can always restore it back to factory settings to see if that works.

No Sound During Calls

Many people have reported that they can’t hear the person on the other phone during a call. They can make and receive calls but they can’t hear the other person talking even with the volume all the way up. You can fix this a few different ways. You can make sure when you are turning the volume up that the ringer volume button is on your screen and not the headphones button. You can also make sure nothing is covering the speaker grill. You might have gotten some dust in it or it could even be your case covering it or a screen protector. You should also make sure your Bluetooth is not turned on and set to a headset.

Won’t Charge

Some iPhone 6 users have reported that they plug their phone in to charge and nothing happens. If this happens, the first thing you need to do is make sure you are using the charger that came with your phone. If it isn’t Apple certified, it won’t work. You can also try using a different wall outlet, a different charger as long as it is an Apple one, or even a different cable altogether. You should also make sure your port for the charger isn’t full of dust. Another thing to try is resetting your phone while it is plugged in to see if that helps. Also, keep your charger cable out of hot and humid weather and make sure to keep it away from water.


If you can’t get it to work after trying these solutions, you may need a replacement lightening connector. Luckily, we provide that as one of our iPhone 6 and iPhone 6 Plus repair services. We can also help you if you’re having software/hardware or speaker issues. Never hesitate to call us or contact by emails with questions! We are here to help you.

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