How to Clean Electronic Devices the Right Way

September 30th, 2015

cleaning iPadWe all love our touchscreen devices. It’s just so cool to be able to put your fingers on a screen and make things happen. The only problem is that those fingers aren’t always clean, especially those of little ones. Before too long, you may find yourself squinting just to see the text on your iPad, iPod, iPhone, tablet or smartphone. The good news is that cleaning electronic devices and keeping them clean isn’t too difficult. Just follow these tips and you’ll have your device looking squeaky clean.

A Little Education on the Screen

What you may not know (or for you tech savvy people, you probably do  know) is that iPad screens and other electronic devices have a coating on it called oleophobic. If you break up this word into two chunks “oleo” and “phobic” you will see that oleo refers to oil and then the phobic refers to fear or staying away from it. This basically means that the coating repels oil, and yes, that includes the oil on your fingertips.

Unfortunately, over time and use, electronic devices lose this coating. It makes sense since your fingertips are basically rubbing it every time you use it. The best way to keep this coating intact is to clean the screen properly.

Step #1: Disconnect the device from the outlet if you’re charging it. It’s a good idea not to have it plugged into your computer either, if you’re syncing.

Step #2: Never use abrasive sponges or anti-bacterial wipes on your screen. Actually, you’re not supposed to use paper towels either. Oops – if you’re like most people, you’ve probably already done this, and well, you probably see scratches on your screen.

Step #3: You should only use a soft cloth that is lint free to wipe the screen. Most of the time, this is all you need to remove the nastiness on your screen. However, for those extra sticky screen, just put a dab of water on the cloth and wipe the screen.

Step #4: NEVER pour water on the screen or use more than you really need because it could cause water damage. Then you’ll have to call us to fix it, which we don’t mind at all. It’s just that we know you want to avoid that from happening.

Step #5: Avoid putting your electronic devices in bags such as totes, backpacks, and purses. That’s where most damage occurs.

If anything does happen to your electronic device, you know we’re here for you. We’ll replace the screen if it gets scratched, shattered or cracked. We’ll fix water damage. We’ll do whatever it takes to get your electronic device in good working order again.


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The Right Age for Children to Have a Cell Phone

September 22nd, 2015

right age for children  to have a cell phoneOne of the biggest questions parents have right now is when they should allow their children to have a cell phone. There are children as young as 5 who carry a cell phone to school. While there are some parents who are standing their ground and not allowing their teens to have a phone until high school.

As parent, you make a lot decisions based on the health and safety of your children. It’s your job as a parent to do that, and that is why it is your choice when it’s the right time to have your child have his or her own smartphone.

For many parents, it depends on maturity and trust. When parents can see that their children are able to use electronics without losing or breaking them, they are more apt to allowing their children to use it. It also has to do with what their children will do with the phone. While there are some apps that will lock many of the apps on the phone, so they can’t get on the Internet or chat with strangers, some parents leave that up to their children. Again, this is a parent’s decision.

It’s a private decision that can be hard for some children to understand. You will likely hear yours proclaim how unfair it is that their 8-year-old friend has a phone, but he or she can’t have one.

There are some ways you can deal with this situation:

  • Many times, your child only wants a phone because he or she wants to text friends. If your child has an iPad or iPod, he or she can text while connected to Wi-Fi.
  • You can also have your child use your phone. Yes, that means you have to give up some of your privacy and if that’s okay with you, then this can work out well. You know what’s going on and your child can text.
  • Some children want to connect with their friends on Instagram, and again, this can be done with your phone in place of your child having his or her phone. Not as fun maybe, but it’s at least something and can be a deal that works out well for a little while.

When your child does get a phone, it might be good to have some rules put into place. This will help prevent any problems down the road.

When it comes time for your child to have a phone, always remember that iResQ is here to solve any problems that may happen. Since most parents get a used phone for their child’s first one, you may need some repairs done, and that is what our certified technicians do best.

Let us know how we can help when you need us.


Posted in iphone repair, Smartphone Repair | No Comments »

Water Damage to a MacBook

September 18th, 2015

water damage to a macbookThere aren’t too many people who sit with their MacBook and don’t have a drink nearby. It’s just one of those things that people do while they are working or just looking for entertainment. What’s also common is that sometimes drinks spill on a MacBook.

We know that you’ve had some choice words after spilling something on your MacBook. Your first instinct is to wipe or turn your device upside down and shake it. Turn it back around, look, and then shake it again. Then you may wipe it, hoping, wishing, and praying that it’s okay. You don’t need the keyboard to go out right now.

Unfortunately, water on a MacBook almost always leads to it shorting out. This means that either the whole keyboard doesn’t work or just certain keys don’t. Since you can’t do much typing when you’ve lost letters, you won’t be able to use it that much anymore.

Instead of running out and spending a couple thousand on a new one, we can fix it. Yes, it’s completely possible for us to repair your water damaged MacBook. Our certified technicians have repaired so many water damaged keyboards that they lost count. Each time they do repair one, they return it back to the owner working just as good as it did when he or she first bought it. That’s what you want, isn’t it?

It doesn’t take a lot of effort to get your water damaged MacBook repaired. If you live in or near Olathe, Kansas, you can drop it by our shop. If not, you can send it in to us. We repair your MacBook within 24 hours of receiving it because we know you want it back as soon as possible.

So don’t stress about the liquid spill on your MacBook – we will take care of it easily and quickly.

Get started with the repair process now by going to our MacBook repair page.


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Samsung Galaxy S6 Screen Repair Services Now Available

September 10th, 2015

samsung galaxy s6 screen repairLast month, Samsung lovers rejoiced because the new smartphone was released. Those wanting a smartphone that was smaller than the others offered in the latest release chose the Samsung Galaxy S6 over the Samsung Galaxy S6 Edge.

While the Samsung Galaxy S6 is a durable smartphone that can probably withstand most drops, it’s not invincible. There’s still a great chance that the screen can become cracked when it lands just the wrong way.

So that you know that you don’t have to go far if this situation were to happen, we wanted to let you know that we are now ready to perform Samsung Galaxy S6 screen repairs. Our certified technicians have already had their hands on the smartphone, removed the screen, and installed a brand new one in its place. Yes, we also already have the high-quality screens that we need to perform the repairs.

As much as we do not want you to drop your phone, it does happen. If it ends up shattering your Samsung Galaxy S6 screen, you know you can get it repaired within 24 hours with iResQ.

If you chose the Samsung Galaxy S6 Edge or the new Note, we are ready to do the screen repairs on those as well. We work hard to get what we need as soon as devices are releases because we know that as soon as you walk away from the store or take it out of the box, there’s a chance you are going to need our Samsung Galaxy repair services.

Check back with us as the phone and phablet get older. We add repair services for the Samsung Galaxy as needed for battery replacement, charging port replacement, and more.

If you ever have any questions concerning your device, do not hesitate to give us a call.


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Rooted Androids – How It Can Brick Your Phone

September 2nd, 2015

rooted androidsIf you are not sure what ‘rooting’ means, it is simply providing yourself with root permissions on your Android. It’s much like running Windows programs as an administrator or while in Linux, running a command with sudo. When your phone is rooted, you are able to run apps which might require access to specific system settings or flash custom ROMs to your Android. These all add various extra features.

The thing is, however, you really can’t and shouldn’t do whatever you want with your phone. Mobile network operators and phone manufacturers have imposed different software limitations for security reasons. By rooting your Android, you can overrule these limitations, although it is not advised, particularly if you have no antivirus installed on your phone which protects you from mobile malware. All too often, people will tell you how much freedom you get by rooting your Android.  What they neglect to tell you are the risks you face when you do so.

The Risks

Some risks of rooting your Android include:

  1. You risk turning your phone into a brick. Sure, not literally, but should you mess up the rooting process which are the code modifications, your Android software might get damaged and will basically make your phone as useless as a brick.
  2. You will void your phone warranty. Sure, it is legal for you to root your Android, but, if you do, you lose the warranty on your phone. Therefore, if you experience any type of phone malfunction – software or hardware related – after you have rooted your phone, it’s not covered.
  3. Your mobile security can be breached easily by malware. Gaining root access also involves bypassing your Android operating system’s security restrictions. This means that viruses, worms, Trojans and spyware can easily infect the software after it’s been rooted if you don’t have it protected with mobile antivirus. You can get malware on your phone in various ways such as malicious links, drive-by downloads or infected apps that you download from app stores that aren’t very reputable. These attacks get into your phone and work maliciously behind your back forwarding your contact list to cyber crooks, sending text messages to premium numbers, sniffing your emails, collecting personal data like your usernames, passwords, credit card details and racking up your phone.

Can it Be Fixed?

Because ‘bricking’ your device is equivalent to leaving it useless, other than being great for using as a paperweight, we are led to believe that it is virtually impossible to undo. This is not entirely true. It is not impossible to undo; just a little tricky to recover by yourself.

This is why it is a good idea to get the professional assistance of an Android or iPhone repair shop.  They have the expertise to handle a rooted Android phone.  The last thing you want to do is totally kill your phone so you can’t use it again.  Get the help of these professional services instead so you can have peace of mind that your phone will remain intact.


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