iPad Moves on Its Own: What It Means

March 24th, 2015

ipad moves on its ownMany customers turn to us because their iPad begins to operate strangely. Without them touching it, apps may open, close, and games will play on their own. It may seem like a ghost has taken over the mobile device. Unfortunately for all of you ghost believers, this is not the case.

iPad Ghost – Mr. Cracked Screen

You can call the ghost taking over your iPad – Mr. Cracked Screen. Almost every time we’ve had someone come to us with this issue, the iPad screen is cracked. Usually, it’s not cracked badly enough for them to get it replaced, which is why they are still using it. However, when the iPad starts operating on its own – they want it fixed. It can be quite frustrating when you’re trying to do something and apps open, close, and cause you to mess up what you’re doing.

Why does this happen?

The touch sensitivity of your iPad is in the screen. When the screen cracks, there are two glass parts that may be affected – outer glass and digitizer. When they are both cracked, the touch sensitivity isn’t as reliable, and yes, sometimes it responds to no touch at all. It has to do with the signals that are sent internally making it believe that someone is really using the apps.

The only way to fix this problem is to get the screen replaced. Luckily, the iPad screen is easily repaired by our certified technicians within 24 hours. If you check around, you’ll find that we have the best prices AND only use quality parts. This matters because it gives you the durability you want when you’re replacing parts in your iPad.

Contact us today for more information on how we can fix your iPad screen – no matter what version you have right now. It’s the best way to make the most of your investment.

photo credit: me and my ipad via photopin (license)


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Is your iOS Device Infected With Malware?

March 19th, 2015

malwareIt has been said that 2015 is expected to be the year iPhones and iPads become exposed to cybercriminals penetrating their systems via malware attacks. Mobile malware analysts give insight in regards to the malware containing Trojan horses, viruses, and worms. Different malware target different operations on iOS devices, but many gain access to your GPS records, processes, contacts, pictures, text messages, installed apps, Wi-Fi status, and can even start voice recording without your knowledge. By gaining access and control of your personal information, business information, and Wi-Fi, you lose peace of mind and possible financial loss as well.

Recent Problems with Malware

Just recently, hundreds of thousands of iPhone users fell victim to the iOS malware attack by Wirelurker. The hackers infected more than 450 iPhone apps during the Wirelurker hacking campaign. Initially, it affected phones that had already been “jailbreaked” but then transmitted and infected other iOS devices and Mac desktops via USB. Do you have a damaged device that fell victim to the Wirelurker hack attack? Consult an experienced iPhone and iPad mobile repair expert to get rid of it for good!

The X-Agent app was discovered to collect your private information by running in the background and under silent operation. Its programming sent text messages, while also receiving commands and altering your phone’s functions without your knowledge. On iOS 7 when the program was killed, it would immediately restart silently and the icon was hidden. However, on iOS 8, the icon is visible and the malware doesn’t reset automatically after being terminated. This has given the impression the hackers designed the malware prior to the release of iOS 8.

Another malicious malware named MadCap, an iOS game, attacked jailbroken devices and began recording audio. Obviously, this is no good since all your private discussions and such can be recorded and transmitted to criminals.

Malware is a pain to deal with, and can corrupt your phone and peace of mind. Sometimes, people turn to us thinking their mobile device is broken when it’s really a malware problem. Luckily, we can help you. With our free diagnostics, we can find out if your mobile device needs a repair or if you need to have the malware taken care of. Contact us today for more information.


Posted in ipad repair, iphone repair | No Comments »

Top 2 Myths about iPhone, Samsung, and Cell Phone Repairs

March 17th, 2015

cell phone repairsThere’s nothing worse than dropping our beloved iPhone or Samsung into water or breaking the screen into a million pieces. The heart sinking feeling of lost contacts, pictures gone forever, apps no longer accessible, and data no longer retrievable is something we’ve all experienced. However, too many people believe the myths about cell phone repairs that end up costing them hundreds of extra dollars to replace their Samsung, iPhone, iPad, iPod, tablet, Android or other mobile device. The majority of cell phone repair shops abide by high industry standards.

As with any other business you are considering, check out online reviews and the Better Business Bureau for an accurate outlook of how the cellular repair store you are considering operates, treats their customers, and settles disagreements. If they provide poor quality service to their customers, you can be sure to find out on the Internet.

Myth #1 – Third party cell repair shops will void my warranty if they repair my phone or device.

This is an inaccurate statement. Samsung, Apple, and other major smartphones with broken screens, water damage, or other accidental brakes have already voided the limited warranty of 1 year. Getting your phone fixed at a third party retailer well not affect that any further. While service cell phone providers try to sway customers that have fallen victim to bad circumstances to purchase a new device, they can spend a fraction of the cost to get it repaired like new.

Myth #2 – Once a phone breaks, it will never be the same.

There are many people who believe if a screen is cracked or the volume keys stops working on their device, they will never get their phone back to 100% again. Professional cellular phone repairs will have your phone back to normal in no time at all and you never have to worry about losing your data, contacts, or apps. The cost to fix a broken screen can be hundreds less than the cost of a new iPhone, Samsung, or other device. Don’t fall for this myth designed to get you to spend money on a new phone and many times, another contract.

The cellular repair industry proves every day with high quality and reputable services that broken devices don’t belong tucked away in a drawer or thrown in the garbage. Let our expert mobile device repair technicians get your iPad, iPhone, Samsung, or other mobile device back in your hands with high-quality, professional repair services that are affordable!


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The 411 On iPhone Water Damage

March 12th, 2015

iphone water damageIs your iPhone giving you a headache? Whether your iPhone is for work, play, or school, it can be easily damaged or a malfunction can occur that puts it out of use. iPhone users fall hard for their technology and when something happens to it, the love-hate relationship begins. Don’t worry! If you are an avid iPhone fan and want to keep your best technology friend in your hands rather than letting it sit broken in a drawer, you’ve come to right place.

iPhone Water Damage – Taking Immediate Action

Step One:

Immediately remove your iPhone device from the liquid or water. The longer the phone is exposed to water, the more damage may occur. (However, don’t pick up a wet phone device that is charging and plugged in.)


Step Two:

Remove the water on the outside of the iPhone with a lint-free or other absorbent cloth. Avoid using blow dryers or fans to dry as they will push the water further into the device.


Step Three:

If possible, take the SIM Card, battery, and all other external pieces off and away from the device.


Step Four:

Without loosening any screens, open the iPhone as much as possible and place it upside down on a flat surface on a towel so the liquid in it can drip out. Additionally, you can use a vacuum extension to suck the water or liquid out of the phone. But do this sparingly at a distance of minimum 3 to 4 inches.


Step Five:

Leave the phone sit on the towel for 24-48 hours. Put back together and turn on. If all goes well, then you can begin using your iPhone again.


iPhone Repair

Nevertheless, if your iPhone is damaged enough by the water or liquid, it will require professional attention. Our certified technicians can help repair any generation of all Apple devices. If you are ready to have our iPhone back in tip-top shape, then contact our professional iPhone experts today!

Image courtesy of moggara12 from FreeDigitalPhotos.net


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Wi-Fi Connectivity Issues with the iPad and iPhone

February 27th, 2015

wi-fi connectivityYou can’t do much with your iPad or iPhone if you can’t get it to connect to the Internet. Almost everything that you do nowadays grabs information from the Internet. When it doesn’t work, you may feel like it’s broken forever. That’s not the case.

When your iPhone or iPad does not connect to the Internet, there are a few things that could be going wrong.

  1. Your Wi-Fi may not be working.
  2. The settings are wrong on your iPhone or iPad.
  3. There’s something internally wrong with the device.

These are the steps you should take when trying to troubleshoot the problem with your device. Check your Wi-Fi connection first. You may want to try to connect in another way – for example, see if your computer will connect to it. If that works fine, you should check the settings next.

Go into settings and then check if everything is correct with the password. Try to disconnect from the network and reconnect. That can solve Wi-Fi problems sometimes. You may also want to turn your phone off and on again to see if that will fix it.

If none of those work, you can try to reset your device. Be sure to back up your device or you’ll end up losing all of your data. That can be devastating if you use your devices a lot for work and personal scheduling and information. Once you back up it up, reset it to factory settings. You will then be able to set up the iPhone or iPad as if it’s a new device.

If the Wi-Fi still doesn’t work after you set up the connection again after the reset, it’s time to call iResQ. We have free diagnostics. Our certified technicians will find out what’s wrong with the Wi-Fi and then call you with the problem. You can then decide if you want to have us repair it or send it back to you unrepaired.

Contact us today or go to our iPad repair and iPhone repair pages for more information.

Image courtesy of Stuart Miles from FreeDigitalPhotos.net

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