Wi-Fi Connectivity Issues with the iPad and iPhone

February 27th, 2015

wi-fi connectivityYou can’t do much with your iPad or iPhone if you can’t get it to connect to the Internet. Almost everything that you do nowadays grabs information from the Internet. When it doesn’t work, you may feel like it’s broken forever. That’s not the case.

When your iPhone or iPad does not connect to the Internet, there are a few things that could be going wrong.

  1. Your Wi-Fi may not be working.
  2. The settings are wrong on your iPhone or iPad.
  3. There’s something internally wrong with the device.

These are the steps you should take when trying to troubleshoot the problem with your device. Check your Wi-Fi connection first. You may want to try to connect in another way – for example, see if your computer will connect to it. If that works fine, you should check the settings next.

Go into settings and then check if everything is correct with the password. Try to disconnect from the network and reconnect. That can solve Wi-Fi problems sometimes. You may also want to turn your phone off and on again to see if that will fix it.

If none of those work, you can try to reset your device. Be sure to back up your device or you’ll end up losing all of your data. That can be devastating if you use your devices a lot for work and personal scheduling and information. Once you back up it up, reset it to factory settings. You will then be able to set up the iPhone or iPad as if it’s a new device.

If the Wi-Fi still doesn’t work after you set up the connection again after the reset, it’s time to call iResQ. We have free diagnostics. Our certified technicians will find out what’s wrong with the Wi-Fi and then call you with the problem. You can then decide if you want to have us repair it or send it back to you unrepaired.

Contact us today or go to our iPad repair and iPhone repair pages for more information.

Image courtesy of Stuart Miles from FreeDigitalPhotos.net

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iResQ iPad Repair Service for the Back Camera

February 24th, 2015

ipad repair serviceDuring the Oscars, there was a new iPad commercial shown. This iPad commercial wasn’t like all the others. It was different because it was short with an iPad. If you saw it, you probably couldn’t tell because it was that good.

It was an iPad Air 2 that took the footage. It used the iSight camera with 1080p 30fps video recording. Part of the commercial were taken from students at Los Angeles County High School for the Arts. They were given iPads to do a film project, and the results were amazing.
You can see the video here:

You’re probably thinking, “I wish my iPad could shoot videos like this…”

You are not alone. It’s true that the iPad Air 2 has one of the best cameras in a tablet you can get, but for some people, it doesn’t have to do with the ability of the camera. It has to do with it malfunctioning.
It can be very easy for the camera on an iPad to break. Even a drop that doesn’t shatter the screen can make the camera break without you even noticing. What happens is that your photos don’t look as good as they did before the drop and the video doesn’t look as good.

We see it time and time again. People don’t know what’s wrong with their iPad’s camera, but they know there must be something going on with it. That’s when our certified technicians take a look at it and give it a diagnosis. With their experience and training, they can identify problems with a camera if there is one.

Once they know what’s wrong, we call you. We want you to know what is wrong and how much it will cost to fix it. You will then be able to decide if you want us to send it back to your unrepaired or repaired. It’s completely up to you.

Most of our customers choose to have us repair the iPad’s camera because it’s not something that devastates the device. There’s no need to buy a new iPad just for the camera.

Diagnostics is free to find out what’s wrong with your iPad. To repair the camera, we perform an iPad camera replacement. You can learn more about that on our iPad repair page.
Feel free to contact us for additional information.


Image courtesy of Patrisyu from FreeDigitalPhotos.net


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Repair for Smartphone Camera Cracks

February 17th, 2015

repair smartphone cameraMany people drop their smartphone, pick it up and breathe a sigh of relief when they don’t see the glass cracked. They don’t think of checking their camera until they go to take a picture and they notice there isn’t something quite right about it.

For some people, they can see a huge crack on their smartphone display. That immediately tells them that the camera is broken. Others may only see haze when they try to take a picture or it doesn’t look clear. These people wonder what’s wrong until they turn their smartphone over and see that there is a crack on their camera.

If one of these situations sounds like you, then you will need to repair your smartphone camera. Unfortunately, there’s no way to repair the crack though. What that means is that a smartphone camera repair really means replacing the camera.

What Our Certified Technicians Do for Smartphone Camera Repair

Our certified technicians will remove the existing camera from the smartphone. They will then install a brand new, high quality camera made especially for your phone. We only use high quality parts, so there is no need to worry that you are getting low grade parts that will fail in a short amount time.

After installing the brand new camera, technicians will test it out to make sure it’s working correctly. This is to ensure that when you get your smartphone back, the camera works as good as new.

This smartphone camera repair (or replacement) is performed within 24 hours of receiving your device. We understand you can’t live without your phone for too long, so we do everything we can to get it back to you.

Stop by our store or mail your device to us. If you mail it in, we recommend the overnight delivery because then you will only be without your phone for one full day. You overnight the phone the first day, we have it the second day and mail it back, and you’ll have it on the third day.

Do you have questions? Feel free to email or call us at the number at the top of the page.

Image courtesy Panpote from FreeDigitalPhotos.net


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24 Hour iPhone, iPad, iPod Repair Services – How it’s Done

February 12th, 2015

ipod repair servicesMany people are surprised to find out that iResQ is able to repair their device within 24 hours. While some people may think that means that we rush through the repair, which is not the case at all. We just know that you want your device fixed as soon as possible, and we have equipped our facility with the people and tools we need to make that happen. Learn a little more about how we repair your iPod, iPad, and iPhone with 24 hours here.

A Team of Certified Technicians

When someone who doesn’t know how to repair a device opens up an iPhone, iPod, or iPad, it’s likely the person will be very careful and slow. Deciding what to do, how to do it, and being afraid of breaking something else in the process can slow down the repair. This is a scary situation, which is why we make sure our technicians know exactly what they are doing.

Most of the technicians we hire already have experience working on mobile devices. We then train them here to work on all of the devices we offer services for. We hire and train as many technicians as we need to keep with the demand for our services because that is the way that we can get repair done within 24 hours.

Think about it: If we have 10 trained and experienced technicians working on devices, and they can get one done in around an hour, that means that they can get about 60 devices done in 24 hours. That’s a lot of repairs! If we had more than that number of orders, we would have more technicians. We are always adjusted the number of technicians we have because of that reason.

Of course, some repairs take longer than others, and that’s okay. We do take as much time as needed when it comes to repairs. If that means some of us have to stay late that day to finish up, so be it. What matters is that the customers’ get their devices in the time they expect.

At iResQ, our customers’ satisfaction is our number one priority. If ever needed more time with your repair, you would know and have an explanation. Sometimes additional parts are needed or some other issues may occur (i.e. weather), but we will always be open and honest with you about the progress.

Visit our entire line of iPhone, iPod, iPad repair services here.

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How to Package Your Device for Shipment to iResQ

February 3rd, 2015

iphone repairMany of our customers decide to ship their device to us. They know they will receive better customer service from us than their local iPhone, iPad, and iPod repair shop.

When sending your device, it’s important that you package it securely. Even though it is broken, there’s always a chance that it could become break even more.

What you want to do first is print out the shipping labels you will receive from us when you select your desired shipping method. Keep these safe because they are valuable.

The next step in shipping your device is to wrap it tightly. Bubble wrap works best, but we’ve had customers use a variety of household items such as towels, bunches of paper, cardboard tightly secured to the device on each side, and Styrofoam from other packages they received. All you need to do is make sure that the device is securely wrapped, so that it doesn’t suffer any damage if the package were to be dropped.

Do not trust that if you put FRAGILE on your box that it will not be dropped. Things happen in shipment that are sometimes out of postmen’s jobs. It’s better to be safe than sorry when it comes to protecting your device from further damage.

Once you’ve wrapped the device, simply place it in the box you have to ship it in and tape it closed. It is still a good idea to write FRAGILE on the box because you still want them to try to be careful with it.

The final steps are to place the shipping label on the box, and drop it off at your post office.

That’s it!

We have a fast turnaround. Depending on the shipping speed you choose, we will receive your package and turn it around within 24 hours. For example, if you choose two day shipping to us and back to you, you should receive your device repaired in five days. If you chose one day shipping back and forth, you should receive it in 3 days.

Let us know if you have any questions at all!

Image courtesy of NayPong at FreeDigitalPhotos.net


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